Help centre
Support & FAQs
Quick answers about orders, delivery, exchanges, materials and care. Cannot find what you need? Email miayaalifestyle@gmail.com or call or WhatsApp +91 90888 12223. We reply within 24–48 hours.
Last updated: 27 September 2026
- Free shippingOn every order across India
- 5–7 business daysTypical delivery time
- Exchange if damagedReport within 48 hours
- Call or WhatsApp+91 90888 12223
Orders and payments
How do I place an order?
Browse our collections, add your favourite pieces to your bag and check out. You will receive an order confirmation email as soon as your order is placed.
Which payment methods do you accept?
We accept credit and debit cards, UPI and net banking through our secure checkout.
Will I receive an order confirmation?
Yes. A confirmation email is sent as soon as your order is placed. If you cannot see it within a few minutes, please check your spam folder.
Can I modify or cancel my order?
Yes, within 12 hours of placing it, as long as it has not been dispatched. Email miayaalifestyle@gmail.com with your order number. See our Cancellation Policy.
Shipping and delivery
Where do you deliver?
We deliver across India, from metro cities to smaller towns. International shipping is not available at the moment.
Is shipping free?
Yes. Shipping is free on every order delivered within India, with no minimum order value.
How long does delivery take?
Most orders are delivered within 5–7 business days. Festivals, sale periods, weather and remote locations can add a little time.
How can I track my order?
Once your order is dispatched, we send you a tracking link by email or SMS.
Returns, exchanges and refunds
Can I return my jewellery?
We do not accept returns or offer refunds on delivered orders, including for change of mind, size, colour or style. See Returns, Refunds & Exchanges.
What if my jewellery arrives damaged?
Email miayaalifestyle@gmail.com within 48 hours of delivery with your order number and clear photos of the damage. We will exchange your piece and cover the return shipping.
What if the replacement is out of stock?
We restock it within 7 days and then deliver your replacement, at no extra cost.
When do you give refunds?
Only when an order is cancelled within 12 hours of being placed and before dispatch. The full amount is refunded to your original payment method within 5–7 business days.
Products and materials
What is your jewellery made of?
Miayaa demi-fine jewellery is crafted from brass, sterling silver and alloy bases with gold or rhodium plating, set with crystals, cubic zirconia and gemstones. Each product page lists the details of that piece.
Is Miayaa jewellery skin-safe?
Yes. Our pieces are skin-safe and nickel-free. If you have a known metal allergy, check the product description or contact us before ordering.
Will my jewellery tarnish?
Our pieces have an 18K gold-tone, anti-tarnish finish. Like all plated jewellery, water, sweat, perfume and chemicals can dull it over time, so follow our Jewellery Care Guide to keep it shining.
Care, gifting and more
How do I care for my jewellery?
Keep it dry, put it on after perfume and lotion, wipe it after each wear and store pieces separately. Read the full Jewellery Care Guide.
Do you offer corporate or bulk gifting?
Yes, with special pricing for bulk orders and custom branding for select orders. Visit Corporate Gifting.
Can I become a Miayaa affiliate?
Yes. Creators, stylists and jewellery lovers can apply to our Affiliate Program.
How can I contact you?
Email miayaalifestyle@gmail.com, or call or WhatsApp +91 90888 12223. We reply within 24–48 hours. You can also use our contact form.